Frequently Asked Questions

Find answers to common questions about our products and services

General Questions

Browse our catalog, add items to your cart, and proceed to checkout. You can pay via bank transfer, card, or cash on delivery (Cyprus only).
We accept Visa, Mastercard, bank transfers, and cash on delivery for orders within Cyprus.
Cyprus: 1-2 business days. EU: 3-7 business days. International: 5-14 business days.
Yes! Free shipping on all orders within Cyprus over €50. International free shipping on orders over €150.
You can return unused items within 14 days of delivery. Items must be in original packaging. See our Returns & Refunds page for details.
Yes, we offer wholesale accounts for registered businesses. Visit our Apply Wholesale page for more information.

Products & Quality

Original (OEM) — Genuine manufacturer parts with 12-month warranty.
Premium — High-quality aftermarket with 1-year warranty.
Standard — Budget-friendly option with 1-year warranty.
All parts list compatible device models. Use our search to find parts by your exact device model. If unsure, contact us before ordering.
Once shipped, you’ll receive a tracking number via email. You can also track from your account dashboard.
Warranty depends on part quality: Original (12 months), Premium (12 months), Standard (12 months). Warranty covers manufacturing defects only.

Orders & Support

Orders can be cancelled within 2 hours of placement if not yet processed. Contact us immediately at info@phonix.com.cy.
Yes! We ship to the EU, UK, US, and many other countries. Shipping rates and delivery times vary by destination.
Email us at info@phonix.com.cy or call +357 XX XXX XXX during business hours (Mon-Fri, 9:00-18:00 EET).