Privacy Policy

How we collect, use, and protect your personal information

Last updated: March 2026. This policy complies with the General Data Protection Regulation (GDPR).

Data We Collect

  • Name, email, phone number (when you create an account or order)
  • Shipping and billing addresses
  • Order history and transaction details
  • IP address, browser type, and device information
  • Cookie data for site functionality and analytics

How We Use Your Data

  • Processing and fulfilling your orders
  • Communicating order updates and shipping notifications
  • Providing customer support
  • Improving our website and services
  • Sending promotional emails (only with your consent)

Data Sharing

We do not sell your personal data. We share data only with:

  • Shipping carriers — to deliver your orders
  • Payment processors — to process transactions securely
  • Analytics services — anonymized data to improve our site

Data Retention

We retain your data for as long as your account is active or as needed to provide services. Order records are kept for 5 years for legal and tax purposes. You can request deletion at any time.

Your Rights (GDPR)

  • Right to access — request a copy of your data
  • Right to rectification — correct inaccurate data
  • Right to erasure — request deletion of your data
  • Right to restrict processing
  • Right to data portability
  • Right to object to marketing communications

Cookies

We use essential cookies for site functionality and optional analytics cookies. You can manage cookie preferences through your browser settings.

Contact

For privacy-related inquiries or to exercise your rights, contact us at info@phonix.com.cy.