Shipping Details
Everything you need to know about our shipping process
Domestic Shipping (Cyprus)
| Service | Time | Cost | Tracking |
|---|---|---|---|
| Standard | 1-2 days | €3.50 | Yes |
| Express | Same/next day | €6.00 | Yes |
| Free (over €50) | 1-2 days | Free | Yes |
International Shipping
| Destination | Time | Cost | Tracking |
|---|---|---|---|
| Greece | 2-4 days | €8.00 | Yes |
| EU | 3-7 days | €12.00 | Yes |
| UK | 5-10 days | €15.00 | Yes |
| USA / Canada | 7-14 days | €20.00 | Yes |
| Rest of World | 10-21 days | €25.00 | Yes |
| Free (over €150) | Varies | Free | Yes |
Processing & Packaging
- Orders before 2:00 PM (EET) dispatched same business day
- Orders after 2:00 PM dispatched next business day
- Anti-static bags for all electronic components
- Bubble wrap and rigid packaging for screens
- Eco-friendly packaging materials where possible
Customs & Duties
International orders outside the EU may be subject to import duties and taxes levied by your country. These charges are the buyer’s responsibility and are not included in our prices. Contact your local customs office for more information.
Lost or Damaged Shipments
If your package is lost or arrives damaged, contact us within 48 hours at info@phonix.com.cy with your order number and photos of any damage. We’ll arrange a replacement or refund promptly.
