Effective Date: 01/05/2026 — Please read these Terms & Conditions carefully before placing an order.

Inquiries may be submitted via the contact form on our website or by email at info@phonix.com.cy. Telephone: +357 22053604. Address: Themistokli Dervi 25, Nicosia, 1066, Cyprus.

These Terms & Conditions are governed by the laws of Cyprus and comply with applicable European and international guidelines.

These Terms & Conditions apply to all sales of products offered through this website. By selecting the “Accept the General Terms & Conditions” checkbox or by clicking the “Confirm Purchase” button, you confirm that you have read, understood and agree to be bound by these Terms & Conditions. PHONIX LTD reserves the right to amend these Terms & Conditions at any time without prior notice. Amendments will not affect orders placed prior to the publication of the amended Terms & Conditions.

Orders must be placed through the online store. If a product is unavailable you may use the “Preorder” feature; we will notify you by email when the item is restocked.

After submission you will receive a web order number for reference. Receipt of a web order number does not constitute acceptance of the offer to purchase.

By placing an order you make an offer to purchase the selected products under these Terms & Conditions. PHONIX LTD reserves the right to accept or decline your offer, or to accept a reduced quantity. Once submitted, an order is binding but may be cancelled by you at any time prior to the shipment of the products. To cancel, contact customer service using the website contact methods. Cancellations requested after shipment will not be accepted; such matters are governed by the Returns & RMA procedure.

If we accept your order, we will send an order confirmation by email; the contract is formed from the date that confirmation email is sent. If we are unable to accept your order we will notify you and, where applicable, refund amounts already paid.

Product descriptions, specifications and images are provided to assist selection. Actual colours, designs and dimensions may vary due to screen display and manufacturing tolerances.

All prices displayed on the website are shown excluding VAT and other taxes unless explicitly stated otherwise.

A 19% VAT will be applied only to orders delivered within Cyprus and will be calculated and added to your order total in the shopping cart prior to checkout. Orders delivered outside Cyprus will not be charged VAT; however, the buyer is responsible for any applicable import duties, customs charges and local taxes in the destination country.

Prices are subject to change without prior notice. The price charged for your order will be the price displayed on the website at the time you place your order, as confirmed in your order confirmation.

Delivery costs, where applicable, will be shown on the invoice and are payable by the customer. Any duties, taxes and clearance fees imposed by destination authorities are the responsibility of the buyer.

Payment must be made using the payment methods displayed on the website at the time of purchase. Available methods may include bank transfer, credit/debit card networks (Visa, Mastercard, American Express, JCB, Discover, UnionPay, etc.) and Cash on Delivery within Cyprus where explicitly offered.

When paying by bank transfer, include your order number as payment reference and transfer the exact amount within the timeframe stated in the order confirmation (typically within 3 days) to avoid processing delays. Bank account details are provided in the order confirmation.

Payments shall be made in the currency shown on your invoice (EUR or USD) and in advance unless otherwise agreed.

Shipping costs are calculated per order. We ship using ACS, UPS and Box Now. Where you provide a valid carrier account number, we may arrange collection using that carrier account subject to carrier acceptance and any applicable charges.

Cash on Delivery is available within Cyprus only and is offered exclusively via ACS where explicitly presented as an option at checkout. Post-payment (payment after delivery) is not offered.

Products will be delivered to the address provided on your order form. Multiple delivery addresses require separate orders. Ownership and risk of loss pass to the buyer upon delivery.

The buyer is responsible for any import duties, taxes or clearance charges when a shipment arrives in the destination country.

Customers may cancel orders at any time prior to shipment by contacting customer service. Requests to cancel after shipment will not be accepted and shall be managed under the Returns & RMA procedure.

Our full Returns, Refunds and RMA policy, including eligibility, timeframes, return shipping instructions, inspection process, restocking fees (if any) and refund methods, is published on the Returns & RMA page. All returns and warranty claims must be processed in accordance with that policy.

Unless otherwise specified on the relevant product category page, electronic items sold by PHONIX LTD carry a one (1) year limited warranty from the date of delivery covering defects in materials and workmanship for the original purchaser.

The warranty does not cover damage resulting from misuse, abuse, accidents, unauthorized repair or modification, neglect, normal wear and tear, or consumable items (including but not limited to batteries and cables), except to the extent expressly stated on the product page.

Warranty claims must be submitted in accordance with the Returns & RMA procedure. If a defect covered by the warranty is confirmed, we will, at our option, repair the product, replace it with the same or equivalent item, or issue a refund. If a replacement is unavailable, a refund may be issued.

PHONIX LTD shall not be liable for any failure to perform obligations where such failure results from events beyond its reasonable control, including but not limited to acts of God, natural disasters, strikes, lockouts, acts of government, war, civil unrest, pandemic-related restrictions, supplier delays, carrier delays, and customs interventions.

To the fullest extent permitted by applicable law, PHONIX LTD’s liability for direct damages arising from the sale of products is limited to the amount paid by the customer for the affected products. PHONIX LTD shall not be liable for indirect, incidental, consequential, special or punitive damages.

All content on the website, including trademarks, logos, text, images and product descriptions, is owned or licensed by PHONIX LTD. No part of the website may be reproduced or used without prior written consent.

PHONIX LTD (hereinafter “we”, “us” or “the Company”) is the data controller in respect of personal data collected via this website. Contact details: PHONIX LTD, Themistokli Dervi 25, Nicosia, 1066, Cyprus; email: info@phonix.com.cy; phone: +357 22053604.

We collect personal data you provide when using our services, including but not limited to: company name and registration details, contact name, postal and delivery addresses, telephone numbers, email addresses, billing data, payment information (as required for processing payments), and any other information you elect to provide.

We process personal data for the following purposes:

• To perform and administer contracts for sale of products (order processing, delivery, returns, warranties, invoicing and payment)
• To communicate with you about orders, customer service, product availability and support
• To comply with legal and regulatory obligations (tax, customs, accounting, anti-fraud)
• To manage accounts, maintain records and improve our services
• For marketing and promotional communications where you have given consent or where permitted by law

We rely on the following lawful bases under the GDPR:

• Performance of a contract: to fulfil orders and related obligations
• Legal obligation: to comply with statutory duties (tax, customs, anti-fraud)
• Legitimate interests: for fraud prevention, network and information security, record keeping, and improving our products and services, balanced against your rights and interests
• Consent: for direct marketing and where required for certain processing activities (you may withdraw consent at any time)

We may share personal data with service providers, logistics and courier partners, payment processors, professional advisers, and other third parties engaged to perform services on our behalf. Where data is transferred outside the European Economic Area (EEA), we will ensure appropriate safeguards are in place (e.g. adequacy decisions, standard contractual clauses, or other lawful transfer mechanisms).

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations, to resolve disputes and to enforce our agreements.

Subject to applicable law, you have the right to:

• Request access to and obtain a copy of your personal data
• Request rectification of inaccurate or incomplete data
• Request erasure of your personal data where legal grounds permit
• Request restriction of processing in certain circumstances
• Object to processing based on legitimate interests or direct marketing
• Request portability of certain personal data in a structured, commonly used and machine-readable format
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at info@phonix.com.cy. You also have the right to lodge a complaint with the competent supervisory authority in Cyprus (Office of the Commissioner for Personal Data Protection).

We may use personal data to provide information about products, promotions and events where you have consented or where otherwise permitted. You may opt out of marketing communications at any time using the unsubscribe link in emails or by contacting us. We do not perform automated decision-making with legal or similarly significant effects without explicit notice and lawful basis.

We implement appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing and against accidental loss, destruction or damage. However, no internet transmission or storage system is completely secure.

Provision of certain personal data is necessary for us to perform the contract (e.g. contact, delivery and payment details). Failure to provide required information may prevent us from fulfilling your order.

Further details on how we process personal data, retention periods, cookie usage and the mechanisms for exercising your rights are set out in our Privacy Policy.

For questions about this clause or to exercise your rights, contact: info@phonix.com.cy.

If any provision of these Terms & Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

These Terms & Conditions, together with any documents expressly referred to herein, constitute the entire agreement between you and PHONIX LTD in relation to the sale of products.

Company Name: PHONIX LTD (VAT: CY10379282G)
Phone: +357 22053604
Email: info@phonix.com.cy
Website: phonix.com.cy
Address: Themistokli Dervi 25, Nicosia, 1066, Cyprus